readinghour.jp
Terms & Cancellation
Last updated: 8 September 2026
1. The service
Reading Hour is a one-to-one hour in which a child and a British English speaker read together and use the story to explore pronunciation, vocabulary, comprehension and conversation. It is not school education, exam tutoring, medical care or specialist educational support.
2. Arranging a session
Before the first Reading Hour, we agree on the date, location, price, any travel cost, book, guardian presence and cancellation terms. A booking is confirmed when both sides agree.
3. Fees
The applicable fee and any additional cost are made clear before a booking is confirmed. No undisclosed additional fee will be charged.
4. Changes and cancellation
Please contact us as early as possible if you need to change or cancel a session. If a deadline or cancellation fee applies, the exact terms will be provided and agreed before the booking is confirmed.
5. Safety and cancellation by us
We may ask to postpone or cancel because of a child’s wellbeing, the venue, weather, transport or another safety concern. A parent or guardian should remain reachable in an emergency.
6. Changes to these terms
Important changes to these terms will be communicated on readinghour.jp.